Privacy Policy

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Privacy Policy

The Privacy policy sets out the basis on which and how “Danube Home Services” a registered brand name operated under the commercial license of “Danube Bath Solutions LLC” a limited liability company registered in UAE (collectively “We” “Us” or Our”), collects, retains, uses, and discloses your personal information obtained from this website www.services.danubehome.com or through call center at 800 – 3132 or any other communicable means provided. By using our services provided in our website, you expressly agree to be bound by the terms of our privacy policy. You consent to our data collection, retention, using and sharing your information in accordance with the terms set forward. We reserve the rights to amend, update, revise or replace this policy anytime without prior notice.


Definitions

a. Privacy Policy

The privacy policy is a statement contained on this website that details on how we will collect, store, protect, and utilize personal data provided by its users.

b. Personal Data

It is the information of any identifiable person collected or provided which includes name, contact no, email, and address etc.

c. Usage Data

Usage Data means any diagnostic and/or usage-related information from the use, performance and/or operation of the Service, including, but not limited to, type of browser used, Service features available, and the systems that are used and/or accessed, and performance-related data.

d. Data Retention

Data retention defines the set policies of keeping data and records for meeting legal and business requirements.

e. Service Providers

An individual or entity that provides specialized services to another party e.g. marketing professionals, IT or process engineering companies.

f. Data Users

A data user is the individual that uses, processes or analyze data as a part of their job role.


What Data we collect

We may collect, retain, and use the following kinds of personal or general information which includes but not limited to;

  • i. First and Last Name
  • ii. Salutation & Gender
  • iii. Phone Numbers
  • iv. Email Addresses
  • v. Demographics (e.g. Physical or Mailing Addresses)
  • vi. Company Name & Profession
  • vii. Website self-service user account information (once signed up)
  • viii. Types of services rendered and payments collected

a. We need the above information to process your job and provide you excellent services.

b. In order to inform you of current promotions based on your stated preferences.

c. We may use your general information to make our website more user friendly and to enhance to your overall experience.


How we Store

Protection of data is vital in information age. We use appropriate administrative, and cyber security safeguard to protect your information from unauthorized use, disclosure, and loss. “Danube Home Services” will not sell or rent your personal information to 3rd parties except as specified in this privacy policy.


How we use

Provided information or obtained information will be used to enable us to;

  • i. Process your job requests
  • ii. Deliver your service
  • iii. Review the service
  • iv. Develop & improve our procedures
  • v. Offer you other types of specialized services

3rd Party Service Providers

We engage other service providers and individuals to offer specialized services on our behalf which may include but not limited to marketing assistance, processing Credit Card payments, enhancing service delivery, and your experience with us. They will have certain levels of authorized access, but may not use it for any other purpose.


Non-Disclosure

We will not sell, share, or provide your personal or general information in any manner to 3rd parties other than permitted; or if required by local governing authorities; Law; and/or if necessitated to perform services requested by you.


Data Retention

Data may be retained for intended purpose of analysis, improve your experience with us and/or recommend you with repetition of service. Date may also be retained to comply with local laws and legal obligations, to resolve any disputes and enforce legal agreements and policies.

Accessing or Requesting to change your Personal Information

To protect your privacy and data security, we will always verify your identity before granting access to the information stored in our database.


Data Transfer

a. Retained or provided information may be transferred, maintained on cloud or transferred to computers located and operated by foreign countries/governments in which case the jurisdiction may differ.

b. Danube Home Services will take all steps necessary and practically possible to protect and treat your data securely.


Links/Reference links

a. Our website may contain hyperlinks to other website or organizations that are independent and may not be operated by us. Once clicked, you will be redirected to that 3rd party’s website. Our privacy policy does not apply to 3rd party websites, therefore, we advise you to read the privacy policy of that website at every visit.

b. We have no control over and accordingly we do not assume any responsibility of the content or policies on the aforementioned 3rd party website.


Laws & Jurisdiction

Our privacy policy is governed by the “Federal Laws of United Arab Emirates and the laws of the Emirates of Dubai”. Any dispute against this policy shall be submitted to the jurisdiction of Dubai Courts.


Policy Revisions

We may update or revise our privacy policy as and when required. We encourage you to periodically review this page for any changes.